FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard international shipping takes 7-20 business days depending on your location. Express shipping (3-7 business days) is available at checkout for select destinations.

Do you ship worldwide?
Yes! We offer FREE worldwide shipping on all orders. We ship to over 150 countries.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also use our Track Order page to check your delivery status anytime.

Can I change my order after placing it?
Orders can be modified within 24 hours of placement. Please contact us immediately at support@rahada.com with your order number.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Please visit our Return Policy page for full details.

How do I start a return?
Email us at support@rahada.com with your order number and reason for return. Our team will guide you through the process within 24 hours.

When will I receive my refund?
Refunds are processed within 5-10 business days after we receive the returned item. You'll receive a confirmation email once your refund is issued.

Products & Quality

Are your products authentic?
Yes, all products sold on Rahada are 100% authentic. We work with verified suppliers and conduct quality checks on all items.

What if my item arrives damaged?
We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damaged item. We'll send a replacement or issue a full refund.

Payments & Security

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured with 256-bit SSL encryption.

Is my payment information safe?
Absolutely. We use industry-standard SSL encryption and never store your payment details. Your security is our top priority.

Contact Us

Can't find the answer you're looking for? We're here to help! Reach out to our customer support team at support@rahada.com or via WhatsApp and we'll respond within 24 hours.